The bank implemented video verification- the possibility of opening accounts (by retail customers or sole proprietors) after filling out a form online available on www.santander.pl followed by online authentication of data in the identification document and comparison of the photograph in the ID document with the real image of the customer via a computer camera. This process is carried out by online advisors. By the end of February of this year, customers opened 323 accounts using video verification.
Additionally, we introduced customer identification based on telephone number and voice biometrics for SMESmall and Medium Size EnterprisesSmall and Medium Size Enterprises, Business and Corporate and Investment Banking customers. Biometrics provides a convenient and secure contact with advisors and simplifies the customer authentication process.